Privacy Policy

Last Updated: 3/20/2019

Your privacy is important to Bullpen Home Services, Inc. (“Bullpen, “us”, “we”, or “our”). Bullpen operates the domain: https://www.getbullpen.com (the “Site”) and this Privacy Policy (“Policy”) describes who we are, the data we collect, and how we use it. This Policy applies to all websites, mobile applications, and other online services (the “Platform” collectively), that Bullpen may offer.

This Policy only applies to information collected on or through the Platform. It does not apply to information collected through other means (including, but not limited to, information available from third parties).

Data We Collect

Bullpen collects various types of data about our users through user submissions, tracking technology (including, but not limited to, cookies), and third parties.

Cookies

A cookie is a file with a small amount of data, sent by a website to a user’s browser and stored on a user’s computer.

We use cookies to identify and track users, their usage of the website, and their website preferences. Users can instruct their browser to refuse cookies from the Platform. However, if the user refuses cookies, certain aspects of the Platform will not be functional and/or available.

If a user has an account and logs in to the Site, we will set a temporary cookie to determine if the user’s browser accepts cookies. This cookie contains no personal data and is discarded when the user closes their browser.

When a user logs in, we will also set up several cookies to save the user’s login information and screen display choices. If the user logs out of their account, the login cookies will be removed.

If a user leaves a comment on the Site, the user may opt-in to saving their name, email address and website in cookies. These are for their convenience so that they do not have to fill in their details again when they leave another comment.

Personal Information

“Personal Information” is information that can be used to identify a visitor or user, directly or indirectly. This includes, but is not limited to, first and last name, phone number, email, and physical address. This information is generally collected through user submission and is typically used to provide services that the user has requested.

Comments

When users leave comments on the Site, we collect the data shown in the comments form, and also the user’s IP address and browser user agent string to help spam detection.

An anonymized string created from their email address (also called a hash) may be provided to the Gravatar service to see if they are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of their comment, their profile picture is visible to the public in the context of their comment.

Tracking Technology

We may use certain tracking technologies and services, such as web logs, Google Analytics, and cookies to track device and usage data about users of the Site and Platform. That data may include, but is not limited to, IP address, browser, operating system, location, and Platform usage.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about the user, use cookies, embed additional third-party tracking, and monitor the user’s interaction with that embedded content, including tracking their interaction with the embedded content if they have an account and are logged in to that website.

Aggregated Data

We may aggregate user data about the use of our Platform. This information may be leveraged through third party analysis tools to understand usage trends of the Platform.

How We Use Your Data

We may use user data to:

  • Enable users to use our Platform, including creating and maintaining their account
  • Send users information about their account
  • Respond to user requests, inquiries, and communications
  • To customize the user experience on our Platform
  • Process billing and payments, including sharing with third-party payment gateways (such as Stripe) related to the Platform
  • Comply with any legal obligations we have, including calculating taxes
  • To maintain and improve our Platform
  • Send marketing promotions and communications
  • For any purpose which users provided it
  • Aggregate with other user data and analyze broader user trends and usage
  • Identify, address, and prevent fraud
  • Provide vendors (such as pressure washing companies, pest control companies, etc…) the data they need to deliver the services that users have elected to receive
  • Enable our third party Service Providers to perform services on our behalf. That may include, but is not limited to, sales, marketing, and advertising.

Business Transfers

In the case that we are part of a potential sale, merger, consolidation, liquidation, reorganization, or acquisition, we may provide your data to a potential buyer (and their agents). They would be obligated to adhere to the terms of this Policy.

App Stores

To facilitate your ability to download a mobile application that is part of our Platform, we may provide your information to third party App Stores (Google Play and Apple App Store).

Additional information

How we protect your data

We have implemented security measures to help protect your personal information from loss, unauthorized access, and disclosure. Those security measures may include, but are not limited to, passwords, encryption, and physical security.

Users with a Bullpen account have a username and password to access their account. Users should take steps to protect those credentials and never share them with a third party.

Unfortunately, no security measures are 100% effective. While, we do our best to protect your information, we cannot guarantee that your personal information will not be collected, disclosed or used by others. We are not responsible for the unauthorized access, use, or loss of your information including, but not limited to, when security measures and privacy settings are bypassed.

Do-Not-Track for California Residents

As there is not currently a standard for Do-Not-Track (DNT) signals, we currently do not recognize or respond to DNT signals.

Privacy of Minors

Our Platform is not designed for minors under the age of 13 and we do not knowingly collect information about anyone under the age of 13. If a user is under the age of 13, they should not use our Site or Platform. If we discover that a user under the age of 13 has provided us with personal information, we will close the account and delete that information.

Changes to The Privacy Policy

At our sole discretion, we may update or change our Privacy Policy at any time. All updates and changes are effective immediately once posted on the Privacy Policy page of the Site. We encourage you to review our Privacy Policy often to stay informed of changes that may affect you. The most recent revision date of our Privacy Policy can be found near the beginning of the Privacy Policy.

Your continued use of the Site and/or Platform indicates your acceptance of the Policy.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us at support@getbullpen.com.